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Login page displays "Unable to renew license"

You see the following error message on frevvo's login page when you try to access the login page in your browser at http://<yourhost><port>/frevvo/web/login

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This may also be caused by an incorrect string content in the license key.  To check the license, login via superuser and then click "Server Configuration". You can also check the users schema resource table in your database. This table has an entry with the license information.

"Unable to contact license server"

This may be due to your external http traffic being routed through a proxy server.

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# HTTP Proxy Configuration for licensing
#frevvo.proxy.host=<your HTTP Proxy Host>
#frevvo.proxy.port=<HTTP Proxy port>
#frevvo.proxy.username=<HTTP username>
#frevvo.proxy.password=<HTTP password>
#frevvo.proxy.ntlm=<true or false> - Set frevvo.proxy.ldap to true to enable NTLM authentication proxy access.

The trial license fails to install

Sometimes, especially on Windows, the license is not accepted. If so, please restart your frevvo server and try again. Please check the frevvo forum or contact us for additional help.

More License Issues

License issues have several common causes. A proxy server can be the cause of these error messages.

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1. View the frevvo Version Information server configuration page and verify that you have a valid unexpired license key.
2. Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo .".
3. Second open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license related error messages.
4. Read solutions for proxy server configurations if the log file indicates that your frevvo server is unable to contact the license server.
5. Read solutions for the issue unable to renew license

If you need further help send the results of all above diagnostic steps to support@frevvo.com.

Expired Tenant Message

When a form instantiation is attempted from an expired tenant, the user is redirected to the login page. You may see the error message "Tenant is expired (license expiration). Please contact frevvo support to renew." Contact frevvo for help.