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There are a number of reasons why your data or documents may not post successfully to Google Sheets/Google Drive. Here are some common reasons and troubleshooting actions you can take.

Possible Reason for Doc Post FailureTry This...
Connection Timeout
  • Check if the submission documents/data are actually present or not in Google Drive/Sheet. Sometimes, the submission goes through successfully, but frevvo does not hear back from Google in time and after a certain timeout period throws this error.
  • Resubmit (see this documentation on how to resubmit forms/workflows).

Google Sheets

Workbook or Sheet deleted/renamed

First Column header deleted/renamed 

  • Check your Google Sheet to see if the workbook, sheet or first column header was altered. This can also happen if the sheet is sorted without excluding column headers, so that the headers end up on some other row.
  • If needed, update the Doc Actions to reflect the new name.
  • Resubmit failed submissions.
Google Sheet has a column or sheet set as a Protected Range
Google Sheets has reached the limit of 5000000 cells
  • Reduce the size of your spreadsheet. A few methods are described in this blog article.
Google Sheets or Google Drive API is not enabled
  • On Premise Customers - Ensure you have followed these installation steps for the correct version of the Google Connector for your
Live Forms
Google Drive folder deleted/renamed
  • Check your Google Drive to see if the folder was altered.
  • If needed, update the Doc Actions to reflect the new folder name.
  • Resubmit failed submissions.
Google Drive folder name set by template that resolves to null
  • Check the submission to see if the control used to set the Google Drive folder name happens to be blank or invalid.
  • If possible, edit the submission to enter a value in that control, then resubmit.
  • Make that control required or troubleshoot the business rules that set it to ensure it is always filled with a valid value.
Google Drive folder name set by template that contains an apostrophe
  • Check the submission to see if the control used to set the folder name contains an apostrophe, i.e. O'Donnell
  • To ensure templates are valid, you can set a pattern on the control(s) you are using as template(s), or write a business rule to remove apostrophes in the control(s). 

OAuth Token expired

Follow these instructions to regenerate your OAuth token. Then, update your Doc Actions and rules to reflect the new token.

Why won't the Doc Action wizards connect forms/flows to my Google Account ?

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  1. Update to the supported version of frevvo Google Connector.
  2. Note: If you are using Live Forms frevvo Online, cloud hosted software the frevvo Google Connector is already updated.
  3. Use the form/flow Manually Set Doc URIs wizard and do NOT use the frevvo Google Sheet wizard

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This error can also occur if you are writing to a Google Sheet using a business rule, and you have a text or textarea control that gets a value with a comma at runtime. For example, if you are passing a control in the var updateparams rule such as "FullName" and the runtime value entered is "Smith, John" the comma can interfere with the comma-separated update parameters being passed to the Google Sheet. This will be fixed in a future release. A workaround is to add code to your rule to strip the commas:

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