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Table of Contents

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  1. The primary source of information is the  log file. In most cases, the LDAP connector will try to indicate what the problem is in the logs. In the log file, look for lines with LDAPSecurityManager or LdapDao.
  2. It is useful to have an LDAP browser at hand, for instance, the Apache Directory Studio. With the browser you can:
    1.  Check if the connection parameters that you configured in  are correct.
    2.  Run queries against LDAP and make sure that the expressions you configured in   are correct and returning what you expect.
  3. If you can't spot the problem and need to contact frevvo support:
    1. Stop 
    2. Go to <frevvo-home>/tomcat/logs/frevvo.log.
    3. Follow these steps to change the log level from INFO to DEBUG
    4. Restart 
    5. Execute the steps that is causing problems.
    6. Send the log file (zip) to frevvo support (support@frevvo.com) with a description of the problem.
    7. Restore the log level to INFO.

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