Concurrent users are Live Forms users that are logged in simultaneously. displays a max user limit has been reached message for tenants with limited concurrent users licenses when more than the allowed number of users attempt to log into . Users who This can also happen when users close their browsers without logging out, because these sessions count towards the user limit until the Session Timeout configured for the tenant has been reached (the default session timeout is 30 minutes.)

What does the Superuser/tenant admin(s) do if users are reporting this error?

The Manage Sessions link on the Manage Tenant page opens the User Interface to view/manage the number of active users. The UI is available to:

• The initial Tenant Admin user (set up when the tenant was created). The tenant admin login is the only user allowed to login when the maximum number of concurrent sessions has been reached. This login is not counted against the license. The tenant admin can view/manage active users only for their tenant.
  
• Superuser admin - view/manage active users for all tenants by navigating to each tenant and clicking on the Manage Sessions link
• Additional admin users - view/manage active users but this login will be counted against the license and listed in the Sessions Table. Additional admins will not be allowed to login once the max user count is reached.
  
  
  

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