...
| Tip |
|---|
Here are several common configuration errors that can be easily solved. If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on configure frevvo on your computer via a web meeting. A v10 license is required. v9 licenses will not work. Be sure you have requested a v10 license by emailing support@frevvo.com. |
...
This may happen if you started using another application which that forces the use of their own root certificate. To correct this, add the frevvo certificate to your server's Java cacerts, which means we tell Java to 'trust this cert; no need to validate'. However, you will have to do this again when you update the java install and or we update our certificate. Here are the steps:
...
If your company uses a proxy server, your Form frevvo Form Server may not be able to communicate with the license server directly. has frevvo has configuration parameters to enable communication from the Form Server to the license server via your proxy.
...
- View the frevvo Version Information server configuration page and verify that you have a valid unexpired license key.
- Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo.".
- Second, open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license-related error messages.
- Read solutions for proxy server configurations if the log file indicates that your frevvo server is unable to contact the license server.
- Read solutions for the issue unable to renew license
If you need further help send the results of all the above diagnostic steps to support@frevvo.com.
...