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Concurrent users are frevvo users that are logged in simultaneously. displays frevvo displays a max user limit has been reached message for tenants with limited concurrent users licenses when more than the allowed number of users attempt to log into frevvo. What does the Superuser/tenant admin(s) do if users are reporting this error?
 The Manage Sessions link on the Manage Tenant page opens the User Interface to view/manage the number of active users. The UI is available to: - The initial Tenant Admin user (set up when the tenant was created). The tenant admin login is the only user allowed to login when the maximum number of concurrent sessions has been reached. This login is not counted against the license. The tenant admin can view/manage active users only for their tenant.
- Superuser admin - view/manage active users for all tenants by navigating to each tenant and clicking on the Manage Sessions link
- Additional admin users - view/manage active users but this login will be counted against the license and listed in the Sessions Table. Additional admins will not be allowed to login once the max user count is reached.
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The Manage Sessions Page displays the current number of sessions and the max session count based on your license frevvo license. A table displaying the current active user sessions provides the following information:
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The 30 minute Session Timeout setting shown in the images is the default value for running frevvo running in an on-premise environment. The value for tenants in the frevvo Cloud will change based on operational needs. |
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Logging in as a user from the Manage User screen
Once the max user limit has been reached message displays, the superuser/tenant admin cannot login as a user from the Manage Users page.
The tenant admin will see this message:
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Cloud Log Entries for User Sessions
As users login/logout of frevvo, entries in the frevvo Cloud logs are captured. Here is a snippet of the logged statements when users jessica, robert and the tenant admin login and then logout of a tenant named mycompany.
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