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The Users Base and Groups Base fields on the LDAP configuration screen define a root node to search for entries. The searches are recursive and will traverse the hierarchy starting from those nodes. If your multiple paths share a common base you can configure that value in these properties. For instance, lets assume the following bases:
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- The primary source of information is the log file. In most cases, the LDAP connector will try to indicate what the problem is in the logs. In the log file, look for lines with LDAPSecurityManager or LdapDao.
- It is useful to have an LDAP browser at hand, for instance, the Apache Directory Studio. With the browser you can:
- Check if the connection parameters that you configured in are correct.
- Run queries against LDAP and make sure that the expressions you configured in are correct and returning what you expect.
- If you can't spot the problem and need to contact frevvo support:
- Stop
- Go to <frevvo-home>/tomcat/logs/frevvo.log.
- Follow these steps to change the log level from INFO to DEBUG
- Restart
- Execute the steps that is causing problems.
- Send the log file (zip) to Live Forms support (support@frevvo.com) with a description of the problem.
- Restore the log level to INFO.
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Another potential issue is case sensitivity. Please refer to the topic Mixed or Upper case User Names .
A user that should be an administrator logs in but can't manage the tenant
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Another potential issue is case sensitivity. Please refer to the topic Mixed or Upper case User Names.
I can authenticate against LDAP via the Live Forms login page but SSO is not working
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| Parameters | Value to Verify | Error on Edit Tenant page |
|---|---|---|
| Connection URL | Wrong URL | Group access failure: AuthenticationException?: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1] Verify the values in Connection URL,Connection User and Connection Password fields |
| Connection User | Wrong username | Group access failure: AuthenticationException?: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece] Verify the values in Connection URL,Connection User and Connection Password fields |
| Connection Password | Wrong password | Group access failure: AuthenticationException?: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece] Verify the values in Connection URL,Connection User and Connection Password fields |
| Users Base | Wrong CN | "User access failure: NameNotFoundException?: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of: 'DC=frevvo,DC=com' ] |
| Users Base | Wrong DC | User access failure: UnknownHostException?: frevvod.com |
| Groups Base | Wrong CN | Group access failure: NameNotFoundException?: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of: 'DC=frevvo,DC=com' ] |
| Groups Base | Wrong DC | Group access failure: UnknownHostException?: fqrevvo.com |
| All Groups Filter | Syntax error like mismatched brackets | Group access failure: InvalidSearchFilterException?: Unbalanced parenthesis |
| All Groups Filter | Invalid search e.g. (objectClasses=group) instead of (objectClass=group) | Group access failure: InvalidSearchFilterException?: [LDAP: error code 18 - 0000216B: AtrErr: DSID-03140274, #1: 0: 0000216B: DSID-03140274, problem 1004 (WRONG_MATCH_OPER), data 0, Att 180006 (objectClasses) ] |
| All Groups Filter | Wrong value e.g. (objectClass=groups) instead of (objectClass=group) | Tenant updates successfully |
| All Users Filter | Same as all groups filter | Same as all groups filter |
| Certifcate Error | Verify that the certificate is signed by a valid Certificate Authority. Self-signed certificates are not recommended and will not work for LDAP(s) in the Cloud. | Group Access failure:SunCertPathBuilderException:Unable to find valid certification path to requested target |