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Concurrent users are Live Forms users that are logged in simultaneously. displays a max user limit has been reached message for tenants with limited concurrent users licenses when more than the allowed number of users attempt to log into . What do you do if you see this error?
 The Manage Sessions link on the Manage Tenant page opens the User Interface to view/manage the number of active users. The UI is available to: - the initial Tenant Admin user (set up when the tenant was created). The tenant admin login is the only user allowed to login when the maximum number of concurrent sessions has been reached. This login is not counted against the license. The tenant admin can view/manage active users only for their tenant.
- Superuser admin - view/manage active users for all tenants by navigating to each tenant and clicking on the Manage Sessions link
- Additional admin users - view/manage active users but this login will be counted against the license and listed in the Sessions Table. Additional admins will not be allowed to login once the max user count is reached.
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- Click the Refresh button to manually update the Sessions table.
- The Session Timeout that displays in the table reflects the value entered on in the Session timeout Timeout field when Editing the tenant. If the field is left blank, the default value of 30 minutes displays.
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Logging in as a user from the Manage User screen
Once the max user limit has been reached message displays, the superuser/tenant admin cannot login as a user from the Manage Users page.
The tenant admin will see this message:
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