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Concurrent users are Live Forms users that are logged in simultaneously. displays a max user limit has been reached message for tenants with limited concurrent users licenses when more than the allowed number of users attempt to log into .

What does the Superuser/tenant admin(s) do if users are reporting this error?

The Manage Sessions link on the Manage Tenant page opens the User Interface to view/manage the number of active users. The UI is available to:

  • the initial Tenant Admin user (set up when the tenant was created). The tenant admin login is the only user allowed to login when the maximum number of concurrent sessions has been reached. This login is not counted against the license. The tenant admin can view/manage active users only for their tenant.
  • Superuser admin - view/manage active users for all tenants by navigating to each tenant and clicking on the Manage Sessions link
  • Additional admin users - view/manage active users but this login will be counted against the license and listed in the Sessions Table. Additional admins will not be allowed to login once the max user count is reached.


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  1. Click the checkbox to select the user from the Sessions Table.
  2. Click the Send Logout Request button.
  3. Customizable Email Subject and Message fields display. Both fields are required.



  4. Click Send. An Email Has Been Sent message displays.



  5. The user will receive the Logout Request email.

  6. When the notified user logs out, the Sessions Table will reflect the change.

    Tip

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    • Click the Refresh button to manually update the Sessions table.
    • The Session Timeout that displays in the table reflects the value entered on in the Session Timeout field when Editing the tenant. If the field is left blank, the default value of 30 minutes displays.

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  2. Cloud Server logs will show INFO level statements about the Log Out Request email.

    Code Block
    2019-02-23 14:46:20.088  INFO 7269a9c4-925f-49f2-bf12-3cfb2e7c79ae mycompany 19792 --- [pool-2-thread-3] com.frevvo.util.HttpClientHolder         [mycompany admin] [7269a9c4-925f-49f2-bf12-3cfb2e7c79ae 8536F313278E020685F2100435675A82] [admin _bDd4YX76EduXFsA4l9RQeQ _D7qUoMiyEei-8vQQDpbnhQ] : Rewrote internal url: frevvo://frevvo/web/tn/mycompany/session/314791E552A3E8543A29BD7F2E4066C0 to: http://localhost:8082/frevvo/web/tn/mycompany/session/314791E552A3E8543A29BD7F2E4066C0
2019-02-23 14:46:26.602  INFO 01f991f6-f5b4-40ee-9f47-f4f4a8b9a29d mycompany 19792 --- [http-nio-8082-exec-8] com.frevvo.service.MailService           [mycompany admin] [01f991f6-f5b4-40ee-9f47-f4f4a8b9a29d 8536F313278E020685F2100435675A82] [  ] : Email sent to xxxx.xxxxx.com, cc'ed to null bcc'ed to null: Please log out
2019-02-23 14:46:26.628  INFO 7269a9c4-925f-49f2-bf12-3cfb2e7c79ae mycompany 19792 --- [pool-2-thread-3] com.frevvo.forms.rule.RuleObserver       [mycompany admin] [7269a9c4-925f-49f2-bf12-3cfb2e7c79ae 8536F313278E020685F2100435675A82] [admin _bDd4YX76EduXFsA4l9RQeQ _D7qUoMiyEei-8vQQDpbnhQ] : ** Rule ended [Logout Request.Post to frevvo] (6549 ms)

Kill Session

Follow these steps to terminate a user session:

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Logging in as a user from the Manage User screen

Once the max user limit has been reached message displays, the superuser/tenant admin cannot login as a user from the Manage Users page.

The tenant admin will see this message:

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