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Set frevvo.proxy.ldap to true to enable NTLM authentication proxy access.
The trial license fails to install
Sometimes, especially on Windows, the license is not accepted. If so, please restart your frevvo server and try again. Please, check the frevvo forum or contact us for additional help.
More License Issues
License issues have several common causes. A proxy server can be the cause of these error messages.
- Unable to contact license server
- Unable to renew license. Your license will expire in <n> day(s)
To diagnose license issue:
- View the frevvo [[V4_Admin_Home_Page#Version_Information server configuration]] page and verify that you have a valid unexpired license key.
- Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo Live Forms.".
- Second open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license related error messages.
- Read solutions for [[#Proxy_Server_configuration | proxy server configurations]] if the log file indicates that your frevvo server is unable to contact the license server.
- Read solutions for the issue [[Installation_Help#Login_page_display_.22Unable_to_renew_license.22 | unable to renew license]]
If you need further help send the results of all above diagnostic steps to support at frevvo.com.
frevvo fails to install/start as windows service
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[174 javajni.c] [error] The specified module could not be found. [986 prunsrv.c] [error] Failed creating java C:\Program Files\Java\jdk1.6.0_07\jre\bin\server\jvm.dll [1260 prunsrv.c] [error] ServiceStart returned 1 |
Dropdowns lists do not appear in Internet Explorer 7
This is caused by a known issue with Microsoft security update MS11-081 released on October 11, 2011. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
[http://support.microsoft.com/kb/2628724 2628724] Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448
Contact Us
If you need help with the installation and configuration process [[Getting_Help | contact us]]. Our client services team is available to install and configure Live Forms on your computer via a web meeting.