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- View the frevvo [[V4_Admin_Home_Page#Version_Information server configuration]] page and verify that you have a valid unexpired license key.
- Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo Live Forms .".
- Second open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license related error messages.
- Read solutions for [[#Proxy_Server_configuration | proxy server configurations]] if the log file indicates that your frevvo server is unable to contact the license server.
- Read solutions for the issue [[Installation_Help#Login_page_display_.22Unable_to_renew_license.22 | unable to renew license]]
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If you need help with the installation and configuration process [[Getting_Help | contact us]]. Our client services team is available to install and configure Live Forms configure on your computer via a web meeting.