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Here are several common configuration errors that can be easily solved. If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on your computer via a web meeting. A v7 license is required. v5 and v6 licenses will not work. Be sure you have requested a v7 license by emailing support@frevvo.com. |
Common Configuration Solutions:
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This is often caused by running your web app container (ex: tomcat) under a Form Server under an older version of Oracle JDK or JRE that is not version 1.6 or 1.7. Verify that you are running with the required JDK or JRE. If not, to solve this, download & install JDK or JRE 1.6, 1.7 (JRE must be update 21 or greater) from here Set your JAVA_HOME on windows to the JDK or JRE install directory on your computer. Then restart your web app container. Please follow the steps in the JDK or JRE Prerequisite page. Then restart your your Form Server.
This may also be caused by an incorrect string content in the license key. To check the license, login via superuser and then click "Server Configuration". You can also check the users schema resource table in your database. This table has an entry with the license information.
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