| Note |
|---|
The information on this page is relevant to Google Connector 2.0 and 2.1. |
On this page:
tocOn this page:
Table of Contents
Why am I receiving an email with the title Doc Action failure for <form/flow name>?
If the submission doesn't reach the Google Connector, all tenant administrators or flow admins (if configured) will receive a Doc Post Failure notification email reporting information about the error.
Here are some examples:
Why won't the Doc Action wizards connect forms/flows to my Google Account ?
...
- Update to the frevvo Google Connector v2.03
- Note: If you are using Live Forms Online, cloud hosted software the frevvo Google Connector is already updated to v2.1.1.3
- Use the form/flow Manually Set Doc URIs wizard and do NOT use the frevvo Google Sheet wizard
...
How do I check the status of the Google connector?
Paste this url in your browser: http://<DOMAIN_ NAME>/google/health to check the Google Connector status. Provide your domain name and the port number if you are running locally. You should see a {"status":"UP"} message.
Where do I find the Google Connector logfile?
If you are using the frevvo tomcat bundle, the Google Connector log is located in <frevvo-home>\tomcat\logs. The logfile is named google-connector.YYYY-MM-DD.log. Generating separate logfiles make it much easier to search for errors when troubleshooting connector issues. The connector is designed to use the frevvo-config.properties file.
The Google connector logfile defaults to INFO loglevel. To configure DEBUG level logging for the Google connector log:
- Stop
- Create/edit a frevvo-config.properties file in <frevvo-home>\tomcat\conf
- Add the logging.level.com.frevvo.connectors.google=DEBUG property to the file. NOTE: the syntax of the property is logging(dot)level(dot)com(dot)frevvo(dot)connectors(dot)<connector name>=DEBUG
- Save the file
- Restart
| Code Block |
|---|
logging.level.com.frevvo.connector.google=DEBUG |
"Unknown Error has Occurred" message when logging on to the Save to Google Spreadsheet wizard
...
Cloud and in-house customers may see this error when selecting a Google sheet from the dropdown after you log into the wizard with your Google account and access code. To prevent this, set the Share permission for your Google Sheet to private then run the Save to Google Spreadsheet wizard. Chane Change the share permission to public once the wizard is completed.Click here for other reasons this error may occur.
There are other causes for this error. Contact support if this solution does not solve your problem.
...
You may encounter this error when performing read/update/write operations to a Google sheet from a form/flow. The Google API can never be a replacement for a database in terms of reliability. There are no SLAs associated with free google accounts. makes multiple http calls to the Google API with no guaranteed SLA. As the load increases, the chances that the Google service might fail increases. If you encounter the 'internal server error', the only thing to do is to try again later.
Error when Uploading Files to Google Drive
The error "Could not POST data to http://google-connector:8080/google/documents/upload/upload. HTTP status 500" when uploading files to Google Drive is caused when the file size exceeds its maximum permitted size of 1048576 bytes (1Mb). In versions 2.3.1+ of the Google connector there is no longer a restriction due to file size. The maximum permitted file size is set to unlimited by default.
Google Connector Known Issues
...