Versions Compared

Old Version 13

changes.mady.by.user Megan Ellis

Saved on

compared with

New Version Current

changes.mady.by.user Megan Ellis

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section
Column

A tenant admin uses the Manage Users page to add new users, delete users, edit the properties of existing users and download/upload a csv file containing user data. Click the Manage Users link to display the  user list. To the right of each user name are icons described below.

If you are logged in as the superuser admin you must first click the Manage Tenants link to display the list of tenants. Then click the button to manage users/roles for the desired tenant. Then click the Manage Users link.

Column
width300px

 On this page:

 

Table of Contents

...

You will see this message with the number of roles and users that were created: "Users Loaded successfully. 3 Added, 1 Updated, 0 Deleted, 4 Roles Added." Uploading an empty users file displays the message "Users file is empty".

...

Tip
  • If you leave the roles column blank in the csv file you are using for updates, the existing roles for that user will be deleted. Be sure to add the roles relevant to the users you are updating so the existing roles are not cleared.
  • The warning messages "Update of user failed"  or "Users Loaded successfully with some issues. See detailed results for details." is no longer displayed if users in the csv file you are uploading do not have any roles assigned to them. 
  • Customers who have automated csv uploads via the API (set up on versions earlier than v9.0) should be aware that passwords are no longer supported in csv upload and will be ignored.

CSV Upload Considerations

The manual CSV upload has some considerations you should be aware of, especially if you need to upload a large number of users/roles. 

  • The CSV upload can handle up to 1,000 rows in a given upload action. If you need to upload a large number of users, we recommend breaking them up into multiple CSVs of 1,000 users or fewer.
    • Return to the Manage Users page and click Image Added Upload Users again after each successful upload operation.
  • The "Reports To" column can only contain existing users. You should upload all of your users first, then re-upload the CSV(s) with the Reports To column filled.
  • If you have a large number of users, the Manage Users page may display a user count of -1. This is a known issue we plan to resolve in a future release.

Troubleshooting

Current Tenant Validation Error

...