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Here are several common configuration errors that can be easily solved. |
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If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on your computer via a web meeting. |
Common Configuration Solutions:
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This is often caused by running your web app container (ex: tomcat) under a SUN Oracle JDK or JRE that is not version 1.5.0 update 8 or later. Verify that you are running with the required JDK or JRE. If not, to solve this, download & install JDK or JRE 1.5.0 version 8 or later from http://www.sun.com. Set your JAVA_HOME on windows to the JDK or JRE install directory on your computer. Then restart your web app container.
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This is caused by a known issue with Microsoft security update MS11-081 released on October 11, 2011. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
2628724 Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448
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If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on your computer via a web meeting.