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- Enter their userId@tenant and then click the Forgot Password button. The Password Change Request screen displays.
- An confirmation email is sent to the address associated with the frevvo user id.
- Click the link included in the email to reset your password with a temporary password. You will see the Password Changed screen.
- An email is sent to the address associated with the frevvo user id. providing the reset password and a link to log in.
- Click the link in the email to take you to the login screen. Login with your user and the temporary password from the email.
- Click the Manage Account Link in the top right corner of the screen.
- Change the password on the Manage Personal Information screen to one of your choice.
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If a user tries to access same email password reset link again after the password has been changed, they will be directed to the login page. If a user generates multiple password reset links, then uses one to change the password, then clicking on subsequent links will direct them to the login page. |
If you cannot use the Forgot Password function, tenant or server admins can reset a user's password.