...
| Tip |
|---|
Here are several common configuration errors that can be easily solved. If you need help with the installation and configuration process contact us. Our client services team is available to install and configure frevvo on your computer via a web meeting. A v10 v11 license is required. v9 v10 licenses will not work. Be sure you have requested a v10 v11 license by emailing support@frevvo.com. |
...
- View the frevvo Version Information server configuration page and verify that you have a valid unexpired license key.
- Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo.".
- Second, open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license-related error messages.
- Read solutions for proxy server configurations if the log file indicates that your frevvo server is unable to contact the license server.
- Read solutions for the issue unable to renew license
If you need further help send the results of all the above diagnostic steps to support@frevvo.com.
...