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Why Upgrade?

v5.3 contains many new features that improve usability and the look & feel of your forms. Here are a few of the top reasons to upgrade:

  • New layouts and customizable styles replace the need for themes.
  • Drag/drop usability improvements make form design faster.
  • You can add decorators and placeholders to controls providing easy visual hints for your users
  • PDF generation is available for both forms and flows.
  • Access Control enhancements enable the designer to specify fine grained permissions for form, flows submissions and the audit trail.

See the v5.3 release notes for more reasons to upgrade.

Most forms/flows created on Live Forms v4.1.7+, or v5.1.1 will not require further attention after migration. However we do recommend that you read the information below before you begin.

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Note

Post migration all formsany form/flows flow listed on the Forms/Flow Home page that used one of the features listed below, will display with a pink color and are flagged with one or two migration warning icons: the Partial Upgrade Warning icon and the Style Warning icon. If you did not use this feature your form/flow will be completely migrated and needs no further attention. If your form/flow is only showing the Partial Upgrade Warning icon you can complete the upgrade of that form/flow at your convenience. The Style Warning icon requires the designer's immediate attention.


If your forms/flows contain any of the following, please read and understand these topics which may require your action.

Otherwise, you can read this page at your convenience. If you have any questions, please email support@frevvo.com.

 

Migration Considerations for Live Forms Online Customers

Info

Live Forms Online cloud hosted customers (SaaS) were automatically migrated from the current v5.1.1 to the new v5.3 on May 4th at 7:03 am ET. The vast majority of your forms/flows require no attention post migration and your forms now have the new improved v5.3 look & feel.

Live Forms Online customers had an opportunity in advance of the May 4th production upgrade date to test each of your forms/flows on a v5.3 Live Forms testbed server, to confirm if look & feel adjustments were needed. The testbed is no longer available and customers should now test/verify their forms directly on the production server http://app.frevvo.com.

If your forms contain any of the following, please read and understand these topics which may require your attention. 

Otherwise, you can read the migration considerations at your convenience. If you have any questions, please email support@frevvo.com.

Troubleshooting

Info

The following issues may be seen by Live Forms Online customers on the v5.3 cloud server. These issues and simple solutions are described below.

Click "Login" on www.frevvo.com returns 404 page not found.

Most customers will not experience this issue. This issue is due to the IP address change of app.frevvo.com that was required due to high availability and security infrastructure cloud improvements made while upgrading the Live Forms Online cloud hosted server to v5.3.

Solution: Close your browser and restart. This will cause your browser to get the updated IP address for from a DNS server.

Blurred / double icons appear on forms inside Spaces.

This issue will be seen by any customer who used the _themeId URL parameter for any forms/flows inside their space. Please see the _themeId URL parameter topic below for full details.

Solution: Edit your space's tab menu to remove the _themeId parameters.

Blurred / double icons appear on forms embedded in web pages.

This issue is similar to the blurred/double icon issue for forms/flows embedded in spaces. However the cause and solution are different. This issue may be seen by customers who used to have non-tenant accounts.

Solution: Login to the frevvo designer account in your tenant who owns these forms. This will immediately solve the issue with no further action required.

Font size changes.

The default font size in Live Forms v5.1.1 was 12pt. The new Live Forms v5.3 font size is 14pt. If some of your forms are still at the old 12pt font it is most likely because that form is in a partially migrated state. This partial upgrade is beneficial as it keeps all of your forms/flows in as usable a state as possible until the designer can review/update them. 

Solution: Login as the designer user and simply edit and save the form/flow. When you edit the form/flow for the first time the form/flow automatically will be fully migrated and will switch to the new Live Forms v5.3 font size.

Task List missing from space menu.

Spaces with the Task list menu item setup as a tab in the space no longer show the Task tab.

Solution: Move the Task list URL to a item under the task tab by creating a tab and putting the ** double asterisk in front of the task list URL

Code Block
* Tasks
** Task List|<your task list url>

IP Address Change

What actions do I need to take? Customers that use firewall white listing for http://app.frevvo.com must add the following IP address to your white list: 54.86.85.105. This is applicable for outgoing HTTP POSTs to connectors. For example if your forms are posting to the frevvo database connector or any other connector you installed behind your company firewall.

The IP address for www.frevvo.com and app.frevvo.com will also change. The new IP address will be 54.86.98.4. It is unlikely that you will need to take any action due to this change since the DNS entry will be updated during the upgrade window and this IP address change will quickly and automatically propagate around the world within 10 minutes.

What happens to my testbed tenant modified forms/flows?

If you made changes to any testbed forms/flows or created custom styles in your testbed server tenant, you need to plan to upload them from your testbed server tenant into your production server tenant in http://app.frevvo.com on or after the production server upgrade date of May 4th.

  • If you had to make changes due to style warnings that impacted the usability of your forms you should plan to upload your testbed tenant forms to your production tenant on May 4th or as soon thereafter as possible.
  • If you choose to make any minor form/flow changes due to partial upgrade warnings you can upload from your testbed tenant to your production tenant after May 4th at your convenience.

Follow these steps to copy your modified forms/flows from your testbed server tenant to your production server tenant on or after May 4th:

  1. Download each application containing modified forms/flows to your local disk. If you didn't make any changes to any forms/flows in a particular application then you do not need to do this.
  2. Save the application zip file to your local disk.
  3. On or after the May 4th production server upgrade, Upload each application zip file to your production server tenant.
  4. If you created any custom styles in your testbed tenant, download each custom style from your testbed tenant and upload it into your production server tenant.
Info

When uploading forms/flow or applications from your testbed tenant to your production tenant make sure you select the replace checkbox. The replace ensures that all your submissions are saved. Please refer to the documentation for upload/replacing  applicationsforms and flows.

Please contact support@frevvo.com if you have any updates due to style warning usability issues and need help uploading to your production tenant on May 4th.  

Warning

Be careful when testing your forms/flows on the testbed.

  • If you submit forms/flows, any document actions configured will execute. You could update your backend system with your test data.
  • Submissions created in the testbed will be deleted on May 3, 2014, when version 5.3 is officially released to production.

What happens if I modify one of my production server form/flow after it was copied to the testbed server?

Customer tenants were cloned and copied from the production server to the testbed server on April 11th during a window of 3:59am and 4:29am ET. This means that all the forms/flows in your testbed server tenant are as they were in your production server tenant on April 11th. If you make any changes to your forms and flows in your production server tenant after April 11th, you can manually copy them to the testbed server in order to verify them using the v5.3.1 customer testbed. You can either copy the containing application from the production server to the testbed server or you can copy just that particular modified form or flow.

Testing Spaces

If you want to test your space, you will have to replace the existing url for your forms and flows to point to the v5.3 testbed. Follow these steps:

  1. Edit your space.
  2. Edit the Edit theTab Menus.
  3. Replace the www.frevvo.com or app.frevvo.com with the url to the testbed - app-test53-in.frevvo.com
  4. Click the icon to save your changes.

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If a theme was removed along with margins and padding on controls, you will see this message when you click on the  Style Warning icon.


Warning

It is very important that the designer check all migrated forms/flows flagged with the  Style Warning icon, to make sure that the forms/flows look correct. See the list of topics to consider below.

Make any additional changes and don't forget to save. 

Form Designer

Custom Themes

Customers have been struggling with Themes when upgrading to the latest Live Forms. This feature is replaced with a new feature called Layouts and Styles which removes this migration headache.

Themes are removed from forms/flows that are being migrated. These forms/flows are flagged so the designer is aware that some manual attention is required. Typical  theme customizations such as, background color, panel background color, setting a default label color, reducing white space between controls, are handled using Layouts and Styles. For example, forms with a Nouveau Blue theme convert to the Nouveau layout and the Aqua style after migration.

CSS Class

Some customizations will no longer work due to css changes. Some CSS Class properties, such as showhelp. can still be used. Refer to this documentation for more information. 

CSS 

If you are using Live Forms in-house, Cascading Style Sheet code that was used in themes applied to forms/flows in previous Live Forms releases, can be added to ta newly created style.css file in the frevvo.war file . The context parameter, frevvo.css.url, in the web.xml file must be changed to point to it.

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In this case, the width of the panels or the form have to be manually adjusted by the designer.

Tab Width

Tab width may not be retained post migration. Let's take a form created in an earlier version that has a Tab control with five tabs. The Width property is set for 15%. In the fully migrated form, notice the tab labelled Section 5 slips to the 2nd line as the tab width property is lost.

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The designer will have to add the Width property manually for the tabs to display correctly.

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Date Control with Small Widths

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Margin, Padding and Border Properties

Margin, Padding, and Border properties (Border width, style and color) have been removed. Migrated forms/flows with controls using these properties, will show the Style warning icon on the  Forms or Flows Home page to alert the designer that some manual attention is needed.  Along with the changes to the Width property, it is very important that the designer check all migrated forms/flows flagged with the Image Modified Style Warning icon, to make sure that the forms/flows look correct. Layouts and Customized Styles can be combined to ensure that the migrated form/flow looks similar to the previous versions.

For example, Let's say you have your company logo and product statement as your form title. 

Here's what it looks like in the designer. The Image control in Panel 49 has a padding of 8px and the Message control in Panel 48 has a padding value of 30 px. This was done to align the text in Panel 48 with the image in Panel 49.

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After migration to v5.3, the form will look like this. Notice the alignment of the the second panel has changed due to the elimination of padding. 

 

One workaround the designer can implement is to add a section with two 6-column Panels.  Add the Company logo to the first panel then add a non-decorated Message control to both panels. Set the background color for the section using the BG Color Property on the Style tab. You can use an HTML <br> tag in the message control to move your text down a line in the second panel.

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Another solution would be to not use a background color in the form title at all.

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Note

Border properties of some controls (signature, radio, checkbox) are not retained as there is no border property in 5.3.

Message controls in panels using padding may not align as expected after migration. For example, the panels in the image both contain message controls for the Financial Counselor and Phone fields in this form that was created in v4.1.7.

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After migration, the alignment looks like this:

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The designer can modify the width of the panels/form or discard the panels completely so that the alignment is closer to the previous version. 

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Nillable Element Attribute

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Message and Trigger Control Default Type

The default type for the Message control will change to type None post migration. This message type has no decorator, border or color. New Message controls added to your form will have the default type. 

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Triggers change to type Default. The Default type uses the base color of the Style that is applied to your form for the background color of the Trigger control. Select None from the Button Color dropdown to remove the decorator on the Trigger control.

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Text in Trigger controls may not correctly align post migration. For example, the Trigger control in the image had a width set to 100px. Notice the text inside the control is not centered. In some cases, the text could be missing. The designer can manually increase the Width or remove the decorator as described above.
  
 

Panel Height Property

The panel height property has been removed. Panels with height set in forms/flows created previous to v5.3 will look the same but the designer will not be able to change the height of the panel in the designer.  

Time Control

The Time control is now a time of day control. This means it is independent of any timezone and simply displays the value as is. The time you set in a time control will be the same each time you view it even if you view it from a different time zone.  

Form/Flow Visibility and Access Control List

The form/flow visiblity property and the  Access Control List feature have been combined into one wizard in v5.3. Migrated forms/flows will retain the assigned visibility and submission permissions. The designer should be aware of the enhancements incorporated into these features. Read the documentation for Access Control and  form/flow visibility

Localization Changes

Locale Enhancements:

 v5.3 supports localization from the browser locale setting. Live Forms will recognize the browser locale and alter displays and input formats as well as language according to the user's setting. The locale can be overridden with a locale URL Parameter.

Date and Time controls have a new format, Automatic. When the form designer sets the format of date and time controls to automatic, they become locale parsing and formatting aware. The automatic locale specific formatting and parsing for date, time and date/time controls can also be configured by the designer. These enhancements apply to localization of the designer and use mode forms. Refer to this documentation for all of the details. 

PDF Print Font Enhancements:

The ability to add font families that will display in the designer as choices for the PDF Print Font has been added in these areas:  

  • PDFs generated in the Live Forms submission repository when you check Save PDF on your form
  • PDFs generated for print view
  • PDFs generated for mapped PDFs

Font families can be used to print international characters. The designer can select the font to be used in the PDFs generated by  from the Print Font dropdown on the form/flow Property pane

Label Color and Layout for Select Controls

If the Label Color property on the Style tab is set to a color for Dropdown, Checkbox or Radio controls, it applies only to the control label. The control options will not display in the specified color. 

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Note

There may be cases where the selection control labels take up 2 lines instead of 1. To fix this, increase the width of the control/panel, whichever is applicable. If this does not seem feasible, reduce the font size of the form. 

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Several new features have been added in  v5.3. You will see these when you design your forms/flows for the first time. See the tips listed below:

Decorator Property

The Decorator property, new to this release, is enabled by default. The designer can control this on a form /flow level by unchecking the Decorated checkbox on the form/'s Setting tab. Input controls added to your form will show the decorator. Controls in migrated forms or forms created in a previous release and then uploaded to v5.3, are not decorated. However, if you modify the Control Type or Display As properties for an input control, the decorator will display if they are turned on for the form. 

The designer can also check/uncheck the Decorator property checkbox for individual input controls located on the Settings tab in the control property panel.   

Placeholder Property

The Placeholder property, new to this release, display in your input control until the user enters data into the field. You may have noticed the user@tenant placeholder on the  login screen.

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Additional Date Format Support

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