There are many ways to get help using frevvo in addition to the product documentation found here. If you are using ™ for Confluence you can find that documentation here.
Self-Service Solutions Portal
Access frevvo's Public Solutions Portal to find answers to your questions. Coming Soon... Customers will be able to login to Support Portal to open support cases, view case status, and add comments.
Webinars
Join an up coming frevvo webinar...
Customer Forum
Use the forum for posting questions, getting answers, and sharing information with other users.
Training Classes
frevvo offers online classes and seminars as well as customized on-site training to suite your company's specific needs. Classes are offered for frevvo partners and end customers. Contact us for more information.
Known Issues
We try very hard to solve all issues prior to release. Sometimes problems slip through that will be solved in a patch or future product release. Browse the Forum for known issues and answers.
Blog
Our blog has the helpful usage Tips and is accessible at Blog
Send us a Question
If you haven't found an answer to your question, please contact us. We love hearing from our users and will do everything we can to help you as quickly as possible. Here's how:
You can post questions and get answers and make suggestions using the Forum.
Or by filling in a form to:
- Contact Us
- Send a Suggestion or Report a Bug by clicking on contact Customer Support
Customer Support Plans
frevvo software subscriptions and one-time license purchase include the Standard Support level. Premium support is an available upgrade option.
- Standard support Provides 2-business day email responses from M-F 9am-6pm EST
- Premium support is available for $1500/month. Premium support provides 4 hour email responses from M-F 9am-6pm EST. Rapid escalation to direct phone support.
Project assistance is available from frevvo's Client Services team. Please Contact Us.