Email and Web Hook steps are known as Activity Doc Actions, and they help you configure what happens to your documents and data after each step of your workflow. |
What do you do with the data you collect from your workflow? frevvo offers the ability to configure a Document Actions to send a final email, post data to a web service/back end system, update a Google Spreadsheet or save submissions to Google Drive, your Filesystem, or SharePoint using one of the frevvo Connectors. The Document Actions execute when the workflow is completed.
What if you want to perform some action after a workflow step is completed, instead of having to wait for the workflow to finish? You can configure an email, post to a web application, or both for any step in the workflow using Activity Document Actions. Examples include
Actions configured on the Email and Web Hook tabs execute when the user clicks the Continue button for each step. It does not matter if the next step is performed by the same user or if the step is put on the task list of a new role/user. These actions do not execute if you save a step back to your own task list by clicking Save instead of Continue, Save to role or Save to a different user.
You can configure both Activity Doc Actions for each step and Document Actions that execute upon completion of the workflow.
Use Email to send a custom email with attachments (if required) to a specified address. The email will be sent when the workflow step completes.
The Email action will be added to your workflow diagram, and it's properties will open on the page so can further customize it.
You can configure the Email tab on as many steps of your workflow. Remember the Document Actions that are set up will execute when the workflow is completed, so you may not need to configure an action for the last step.
Specify the To: email address and the optional Cc: and Bcc addresses. You can enter multiple addresses separated by commas or semicolons in the To, Cc, Bcc fields and a single Reply To address.Templates can be used to provide the email addresses if desired. The "To:" email address is required. All other properties are optional. The tenant admin can configure the from email address on the tenant admin's Edit Tenant page. If you want an email to show a different From:address than what is configured on the Edit Tenant page, enter that address in the From: field. You can enter a static address or use templates to make the the address dynamic. The From address replaces the default no-reply@…, an address configured on the Edit Tenant screen .
Select which documents are included in the email.
If you have Pixel Perfect mapped PDFs (ex: W-4, I-9 etc…) associated with your forms/workflows, choose the action you want to take by checking an option in the Send Generated PDF Forms field:
Check All to send all the Pixel Perfect PDFs in the submission. This is the default value.
Check None to send none of the PDFs.
Check Select to display a list of all the PDFs associated with your form/workflow. Click the ones you want to be part of the submission from the popup.
Snapshots are generated for the entire workflow when step Document Actions are configured on individual steps. For example, imagine a workflow with 2 steps. An email step Document Action is configured on step 1. When Step1 is submitted, a pdf containing all printable controls in both steps will be attached to the email. This is as designed. |
Customize the subject and message of the email in the Subject and Message fields on the tab.
Consider the following Country Club Membership application workflow:
In this scenario, the Chairman of the Board is not informed about the applicant until all of the office tasks have been completed. This could delay the process for some time. The Country Club wanted to improve the process by sending the Chairman of the board an email with the relevant documents (application, letters of recommendation, photo) attached after the step in the workflow where the applicant completes the application. The Email tab can be configured to send an email to the Chairman of the Board when the applicant submits the Candidate step (Step2) of the workflow. The application, required letters of recommendation and photo are attached to the email. Now the Chairman of the Board can review the application and relevant documents ( letters of recommendation, photo) without having to wait for the office to complete the final processing step. |
Use the Web Hook tab to post the data from your frevvo workflow to a web application. Your data will post to the web application specified by the URL when the user clicks the Continue button on the workflow step.
For example. Each step of your workflow could post to a web application that you created to audit workflow steps. At this time, Web Hook cannot be used to kick off another workflow (please see this documentation for another option.)
You can display the Web Hook tab by:
If you have Pixel Perfect mapped PDFs (ex: W-4, I-9 etc…) associated with your forms/workflows, choose the action you want to take from the Send Generated PDF Forms control:
Check All to send all the Pixel Perfect PDFs in the submission. This is the default value.
Check None to send none of the PDFs.
Check Select to display a list of all the PDFs associated with your form/workflow. Click the ones you want to be part of the submission from the popup.
If the data from your workflow steps do not successfully reach the web application configured on the Web Hook tab, frevvo notifies all users in your tenant with the role of tenant admin of the failure via an email. If workflow administrator(s) are configured, the workflow administrator(s) receive the email instead of the tenant admin(s). HR is the name of the step in the workflow in the image. |
Activity Document Action Behavior for Failed PostIf the HTTP POST returns a status code 422 and an error message, frevvo interprets this code to mean that the activity in question should be re-run. For workflow steps, this means that the form for the workflow step is re-rendered. If you want to display a message to the user when the post fails,
For example, Let's say you have a fields on the last step of a workflow step to collect a credit card number and the expiration date. The user fills in the information then clicks Finish. There is a Post Submission to a web app configured on this step.
If the web app returns a status code of 422 and some type of error message, the workflow step will be re-rendered. The message informing the user to check the information and resubmit displays. The workflow step will continue to be re-displayed until the post returns an Ok status (HTTP 200).
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