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Why isn't the task appearing on a users's tasks list?

There are two common reasons for this. The first is that often times flow designers create a flow by first creating a form and then dragging that form into the flow. This is good design practice. However it's also common to name the flow the same name as the form. It's easy to make the mistake when testing the flow to click the "test" button on the form rather than on the flow of the same name. First make sure you're not making this mistake

Another reason is that your and users database were incorrectly created. If you cannot get any flow to appear on a task list revisit the installation instructions and ensure that your and users database were created with UTF8 encoding.

How do I ...

Move a saved form from one user to another?

Only a tenant admin user can move a saved form from one user's task list to another user's task list. Imagine Joe in the mortgage processing department is out sick and he has a loan application he began to process and clicked "Save" to finish later. The admin can move to another person's task list by:

Login to your tenant as the tenant admin
Click the Home link in the upper right corner of the page (to the left of the LOGOUT link)
Click the Tasks tab
Click the icon
Select Joe's username from the Locked By User dropdown
Submit the search form
View the retrieve results and click the modify icon
Select a person you want to reassign this task to from the Assign to a different user dropdown
Enter a reason
Submit the modify form

The task will now be on the new person's task list.

Find & reassign a pending task

The tenant admin is the only user that has access to the task list of every other user in your tenant. If there is a task that you cannot find, perhaps it's on the task list of a user who is out of the office (sick day, vacation,...) the admin can find and reassign that task.

Login to your tenant as the tenant admin
Click the Home link in the upper right corner of the page (to the left of the LOGOUT link)
Click the Tasks tab
Click the search icon
Select the form you're searching for from the Form/Flow dropdown
Select Pending from the Submission Status dropdown
Click Submit
View the results and click the modify icon
Select a person you want to reassign this task to from the Assign to a different user dropdown OR select the Reset to Step
Enter a reason
Submit the modify form

The task will now be on the new person's task list or reset to a prior step depending on your selection.

The same steps can be performed by a non-admin user. However the only forms that a non-admin user will find in the search results are those that this user actively participated in filling the form. A form that was on a user's task list because it was sent to a role this user happens to be a member of, but another user performed the task, will not appear in this user's search results.

Abort a saved or pending form or flow?

Only a tenant admin user can abort a form or flow. This functionality will be extended to users in a future release. Aborting a form or flow removes that task from users' task lists.

Login to the tenant as the tenant admin
Click the HOME link in the upper right corner of the page. See the image below.
Click the Tasks tab
Click the search icon

To Abort a task pending for a specific user:

Select the username from the Locked By User dropdown
Submit the search form

To Abort all tasks pending for a specific flow:

Select the flow name from the Form/Flow dropdown
Select "Pending" from the Submission Status dropdown
Submit the search form

Now to abort the form/flow. See the results returned by the search form:

View the retrieve results and click the modify icon
Check yes "Abort this task?"
Enter a reason
Submit the modify form

The task will be removed from the user(s)' task list. Use caution as an abort form or flow cannot be resumed.

Remove defunct tasks from search results?

Why do tasks still appear in the history search results even after they have been completed or aborted?

By default the search return all the tasks you have participated in that are in the states: Saved, Pending, Submitted, and Aborted. If you want to view only tasks still in process (Saved or Pending), refine the search via the "Submission Status" dropdown. The same is true for tenant admins though they can search for tasks for any tenant user.

The only user that has the permission to actually delete completed tasks -- those in the Submitted or Aborted state -- is the form/flow's designer. See viewing and managing submissions.

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