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Table of Contents

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Possible Reason for Doc Post FailureTry This...
Connection Timeout
  • Check if the submission documents/data are actually present or not in Google Drive/Sheet. Sometimes, the submission goes through successfully, but frevvo does not hear back from Google in time and after a certain timeout period throws this error.
  • Resubmit (see this documentation on how to resubmit forms/workflows).

Google Sheets

Workbook or Sheet deleted/renamed

First Column header deleted/renamed 

  • Check your Google Sheet to see if the workbook, sheet or first column header was altered. This can also happen if the sheet is sorted without excluding column headers, so that the headers end up on some other row.
  • If needed, update the Doc Actions to reflect the new name.
  • Resubmit failed submissions.
Google Sheet has a column or sheet set as a Protected Range
Google Sheets has reached the limit of 5000000 cells
  • Reduce the size of your spreadsheet. A few methods are described in this blog article.
Google Sheets or Google Drive API is not enabled
Google Drive folder deleted/renamed
  • Check your Google Drive to see if the folder was altered.
  • If needed, update the Doc Actions to reflect the new folder name.
  • Resubmit failed submissions.
Google Drive folder name set by template that resolves to null
  • Check the submission to see if the control used to set the Google Drive folder name happens to be blank or invalid.
  • If possible, edit the submission to enter a value in that control, then resubmit.
  • Make that control required or troubleshoot the business rules that set it to ensure it is always filled with a valid value.
Google Drive folder name set by template that contains an apostrophe
  • Check the submission to see if the control used to set the folder name contains an apostrophe, i.e. O'Donnell
  • To ensure templates are valid, you can set a pattern on the control(s) you are using as template(s), or write a business rule to remove apostrophes in the control(s). 

OAuth Token expired

Follow these instructions to regenerate your OAuth token. Then, update your Doc Actions and rules to reflect the new token.

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This error can also occur if you are writing to a Google Sheet using a business rule using the deprecated '&updates' parameter, and you have a text or textarea control that gets a value with a comma at runtime. For example, if you are passing a control in the var updateparams rule such as "FullName" and the runtime value entered is "Smith, John" the comma can interfere with the comma-separated update parameters being passed to the Google Sheet. To correct this, please update your business rule to use the '&updatesjson' parameter as described in this documentation.

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You may encounter this error when performing read/update/write operations to a Google sheet from a form/workflow. The Google API can never be a replacement for a database in terms of reliability. There are no SLAs associated with free google accounts. makes multiple http calls to the Google API with no guaranteed SLA.  As the load increases, the chances that the Google service might fail increases. If you encounter the 'internal server error', the only thing to do is to try again later.

Error - Cannot find dependency

If you the error "** Error: cannot find dependency named [results] in rule" in the debug console, check to see if you are attempting to read a Google Sheet column whose name is a reserved word, such as "status". The workaround is to encase the word in square brackets.

Code Block
Status[i].value = x.results[i]['status'];

Google Connector Known Issues

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