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To diagnose license issue:
- View the frevvo [[V4_Admin_Home_Page#Version_Version Information server configuration]] page page and verify that you have a valid unexpired license key.
- Open a browser on your frevvo server machine and try to reach the url: https://www.frevvo.com/security/securehttp. This server should return the message "You have reached the frevvo licensing server. Thanks for you interest in frevvo .".
- Second open the log files in <frevvo installdir>/frevvo/tomcat/logs and scan for license related error messages.
- Read solutions for [[#Proxy_Server_configuration | proxy server configurations]] if if the log file indicates that your frevvo server is unable to contact the license server.
- Read solutions for the issue [[Installation_Help#Login_page_display_.22Unable_to_renew_license.22 | unable to renew license]]
If you need further help send the results of all above diagnostic steps to support at frevvo.com.
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Live Forms fails to install/start as windows service
Running c:\frevvo\Install Service, fails to install the frevvo service and the frevvo fails to run as a windows service. This problem is solved by adding %JAVA_HOME%/bin to the system PATH Environment Variable.
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This is caused by a known issue with Microsoft security update MS11-081 released on October 11, 2011. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
[http://support.microsoft.com/kb/2628724 2628724] Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448
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If you need help with the installation and configuration process [[Getting_Help | contact us]]. Our client services team is available to install and configure on your computer via a web meeting.