Getting Help

There are many ways to get help using frevvo in addition to the product documentation found here. If you are using ™ for Confluence you can find that documentation here.

Self-Service Solutions Portal

Access frevvo's Public Solutions Portal to find answers to your questions. Coming Soon... Customers will be able to login to Support Portal to open support cases, view case status, and add comments.

Webinars

Join an up coming frevvo webinar...

Customer Forum

Use the forum for posting questions, getting answers, and sharing information with other users.

Training Classes

frevvo offers online classes and seminars as well as customized on-site training to suite your company's specific needs. Classes are offered for frevvo partners and end customers. See the Product Training page. You may also Contact us for more information.

Known Issues

We try very hard to solve all issues prior to release. Sometimes problems slip through that will be solved in a patch or future product release. Browse the Forum for known issues and answers.

Blog

Our blog has the helpful usage Tips and is accessible at Blog

Send us a Question

If you haven't found an answer to your question, please contact us. We love hearing from our users and will do everything we can to help you as quickly as possible. Here's how:

You can post questions and get answers and make suggestions using the Forum .

Or by filling in a form to:

Send a Question, Suggestion or Report a Bug by contacting Customer Support
Please include your version information.

Customer Support Plans

frevvo software subscriptions and one-time license purchase include the Standard Support level. Premium support is an available upgrade option.

Standard support Provides 2-business day email responses from M-F 9am-6pm EST
Premium support is available for $1500/month. Premium support provides 4 hour email responses from M-F 9am-6pm EST. Rapid escalation to direct phone support.

Project assistance is available from frevvo's Client Services team. Please Contact Us.