Email Integration

Form submissions can be emailed to a recipient when the user clicks the submit button. To configure the form to send an email upon submission, open the form designer and and go to the Settings editing mode using the Guided Designer navigation bar. Select the Document Actions tab. Choose the Send Email radio button.

Each time the form is submitted,  will send an email message to all recipients with the form submission data, optionally an attachment snapshot of the form image, and optionally the data in XML format in an attachment named "form".

Email Addresses

You can enter multiple recipients in the To:, Cc:, and Bcc: fields (comma or semicolon separated,) and a single address in the Reply To: and From: fields. There are several ways to enter recipients:

1. Static email address such as info@frevvo.com 
2. Semi-dynamic address by using a template for the name with a static domain, such as {person}@frevvo.com 
3. Dynamic from a control or form template, such as {emailAddress} 

Select the Submission Documents for the Email

When the form is submitted, frevvo will send an email message with the following selectable options attached. These include submission data,  an XML document, an image of the filled form, attachments uploaded to the form and any, all or none of the Generated Forms (Pixel Perfect PDFs) associated with your form. Using the dropdowns and checkboxes, select the documents that you want to be included in the email.

• Send the data as a PDF attachment or other image type using the Send Snapshot dropdown. The image type options are PDF, PNG or JPG.  Select the blank option from the dropdown to exclude this attachment in the submission.
• Attach an XML data document using the Data checkbox. This checkbox is checked by default. Uncheck it to exclude the XML data document in the email.
• Attachments uploaded to your form/workflow are included in the email if the Attachments checkbox is checked. This checkbox is checked by default. Uncheck it to exclude attachments in the email.  
  

  • If you have Pixel Perfect mapped PDFs (ex: W-4, I-9 etc…) associated with your forms/workflows, choose  the action you want to take from the Send Generated PDF Forms control :

    •Check All to send all the Pixel Perfect PDFs. This is the default value.
    •Check None to send none of the PDFs
    •Check Select to display a list of all the PDFs associated with your form/workflow. Click the ones you want to be part of the submission. Hold down the Shift key then click the files in the list to select all PDFs or hold the control key and click specific PDFs.

We suggest you uncheck "Send Data" if you don't need the xml attachment. Also leave the "Send Snapshot" dropdown blank if you do not need the form image attachment. Both options have small performance and memory overheads. So don't select them if you're not going to use these attachments.

Example using the Email wizard

Here is an example using the dynamic template {emailAddress}. You must name one of your form controls emailAddress.

Step 1: First name one of your controls emailAddress. You do this by entering that string into the control's Name property as shown below.

Step 2: Next, open the Doc Action Email Wizard. Select the Send Email radio button. Enter the template: {emailAddress} in the To: field  You can typeahead by typing a "{" and the first few letters of a control name to search available templates, or click on the down arrow for a list.

You can specify an email address containing a template and static text such as: {customer}@frevvo.com. In this case the value in the form field named "customer" would replace {customer}. If the user enters "Joe" into the customer form field the submission would be emailed to Joe@frevvo.com.

The Reply To, Cc, Bcc, and From fields are options. All can be populated with emails or templates as well.

Step 3: The email wizard lets you set your own email subject and message. The message body can contain html and css giving you the ability to generate very nicely formatted emails. Form data values can be added to the message subject and body using control template names. Use the down arrow to select from a list of templates. The default message contains very simple text.

Here is a sample of formatted message body. Note the use of html.

Dear {FirstName} {LastName} 
<p> Your order on {TodaySDate} in the amount of <b>{GrandTotal}</b> has been received. 
</p> 
Sincerely,<br/> 
<i>The Sales Team</i>

 Here is the resulting email message:

Step 4: Attach a snapshot of the form as a PDF, PNG, JPEG or TIFF.  In-house customers must install the Tiff generator in order to see the Tiff option. You can find information about PDF Styling and support for international characters in submission PDFs here.

Whitelisting Emails from frevvo Cloud Tenants

Why are emails from frevvo marked as spam?

Cloud customers using a custom domain to send or receive confirmation and notification emails may need to whitelist the frevvo cloud server IP address and/or edit your domain's Sender Policy Framework (SPF) records to ensure proper delivery.

1. Whitelist the frevvo IP that emails are sent from: 50.31.42.138

2. If you have an existing SPF record, you will want to add the following string to it to allow frevvo to send email on the behalf of your domain:

   include:app.frevvo.com 

   If you don’t have an existing SPF record, use this string to authorize frevvo as a sender on the behalf of your domain while not interfering with existing email services:
   

   "v=spf1 include:app.frevvo.com ~all"

Occasionally, if emails are sent before you have whitelisted frevvo and they bounce, frevvo's email provider may stop sending to specific bounced addresses. If you suspect this is the case, and have already followed the steps to whitelist frevvo emails, please log a support case.

Enhanced Security for Forged Spam (DMARC)

To turn on DMARC, update your domain settings with a DNS TXT record. A TXT record is a DNS record that contains text information used by sources outside of your domain. Add this TXT entry to your domain settings at your domain host. This Google Support article may be helpful for customers using gmail.

_dmarc.[domain.com]