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| Possible Reason for Doc Post Failure | Try This... |
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| Connection Timeout |
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Google Sheets Workbook or Sheet deleted/renamed First Column header deleted/renamed |
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| Google Sheet has a column or sheet set as a Protected Range |
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| Google Sheets has reached the limit of 5000000 cells |
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| Google Sheets or Google Drive API is not enabled |
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| Google Drive folder deleted/renamed |
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| Google Drive folder name set by template that resolves to null |
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OAuth Token expired | Follow these instructions to regenerate your OAuth token. Then, update your Doc Actions and rules to reflect the new token. |
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"Invalid Credentials" message.
When logging in to the 'Save Send to Google Docs' or Save 'Post Submissions to a Google spreadsheet wizards Spreadsheet' wizard using a Gmail address like , someone@gmail.com, you may see the message "Invalid Credentials". Gmail prevents logins from new locations and marks them as suspicious. Follow these steps to enable login from the unknown device:
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When using a T/F boolean control, by default, the connector will pass the value "true" when checked and will pass no value (blank) when unchecked. To ensure that the value "false" is passed to your Google Sheet when the control is unchecked, simply check the "Required (false)" property on the properties panel for that control.
"Unknown Error has Occurred" message when logging on to the
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Post Submissions to a Google Spreadsheet wizard
On Premise customers:
frevvo On Premise customers may encounter an "Unknown Error has Occurred" error when logging on to the Save the Post Submissions to a Google Spreadsheet wizard. If you see "Error creating bean with name 'credentialController" in the <frevvo-home>/tomcat/logs/frevvo.log file, then the error was caused by starting frevvo without the client_secrets.json file present in the <frevvo-home>/tomcat/lib folder. Follow these steps to resolve the issue:
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Cloud and On Premise customers may see this error when selecting a Google sheet from the dropdown after you log into the wizard with your Google account and access code. To prevent this, set the Share permission for your Google Sheet to private then run the Save the Post Submissions to a Google Spreadsheet wizard. Change the share permission to public once the wizard is completed.
There are other causes for this error. Contact frevvo support if this solution does not solve your problem.
"Oops, something went wrong" on
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Send to Google Drive connector
A generic error message like "Oops, something went wrong" or "Login is required to retrieve the list of folders" may appear when trying to connect the Save Send to Google Drive wizard to an account that has no folders. To resolve this, create at least one folder in your Google Drive account.
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This error can also occur if you are writing to a Google Sheet using a business rule using the deprecated '&updates' parameter, and you have a text or textarea control that gets a value with a comma at runtime. For example, if you are passing a control in the var updateparams rule such as "FullName" and the runtime value entered is "Smith, John" the comma can interfere with the comma-separated update parameters being passed to the Google Sheet. To correct this, please update your business rule to use the '&updatesjson' parameter as described in this documentation.
You may see this error with the additional error status information "This operation is not supported for this document." In this case, check that your Google sheet is saved as a Google sheet and not a .xlxs file. If you have uploaded an Excel spreadsheet to Google Drive, you will need save it as a Google Sheet after uploading. This will change the spreadsheet key, so copy the new key and update your rule.
Invalid String Literal
If you see the error "invalid string literal" when using a business rule to read or update a google sheet, make sure that you have commented out the slashes in your oAuth Code, as in OAuth21\/\/0dqqBnY...
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