Creating multi-user workflows in Confluence

Using frevvo for Confluence, you can automate this entire workflow so that it is completely electronic in Confluence.

Consider a Vacation Request workflow. An employee wants to request vacation and fills out the appropriate portion of a paper form. The form is then handed over to a manager who must approve the vacation request, sign the form, notify the employee and file the paper form and/or notify HR.

The steps are as shown in the figure above:

1. An employee goes to a Confluence page that contains the workflow.
2. Since the employee does not belong to the 'manager' Confluence group, he will only see the relevant portion of the form.
3. The employee fills it in and clicks a Continue button.
4.  puts the task on the manager's task list, [optionally] notifies the manager by email and displays a confirmation message to the employee.
5. When the manager logs in, she visits a Confluence page that contains her task list.
6. The employee's vacation request will be displayed in the task list.
7. The manager performs the task. Since she belongs to the 'manager' Confluence group, she will see the manager-specific portions of the form. The employee-specific portions are automatically pre-filled.
8. She approves/rejects the vacation request, digitally signs the form and clicks Finish.
9. The employee is notified by email, and [optionally] a PDF image of the form is sent to the internal document management system or to Google Apps or saved in ' submissions repository.

Now, let's go through the process of building this workflow in Confluence.

Setup roles in 

This is a one-time setup that will have to be performed by an administrator.You only need to create roles in corresponding to the Confluence groups that you actually want to use in your workflow

View the multi-user workflows video to see details of creating these roles.

Assume that you have groups in Confluence called 'employee' and 'manager'. To create these roles in :

1. Login to  as the administrative user for the tenant that was created in Confluence.
2. Click the Manage link at the top right of the page.
3. On the page that is displayed, click the 'Manage Roles' link.
4. Click the  icon and in the form that is displayed type in the desired role. Make sure that the role names match exactly (including case).

Create the Vacation Request form

Here are some steps to follow to create the Vacation Request form:

1. Add a Confluence Page and Add a form to it.
2. Drag and drop controls on the form as desired.
3. In the Figure below, we have

• • Created a section for the employee called Request.
  • Enabled digital signatures for this Section by clicking on the Section header and then on the Security Tab in the properties pane to the left. In the Security Tab, the Must Sign box is checked.
  • Created a section for the manager called Manager Approval.
  • Enabled digital signatures for this Section.
  • Assigned role 'manager' to this Section.

Create the Vacation Request workflow

Here are some steps to follow to create the Vacation Request workflow:

1. Add a Confluence Page (say, Vacation Request Flow) and Add a flow to it.
2. Drag and drop forms into the flow as desired.
3. In the Figure below, we have

• • Dropped the Vacation Request form twice into the workflow.
  • Clicked on the first step.
  • Clicked the Edit Step Properties icon to open the wizard. On the Settings tab, we
    • Set the Button Label for the first step to 'Send to Manager'.
    • Do not assign a role to the first step.
    • Click Submit.
  • Clicked on the second step.
  • Clicked the Edit Step Properties icon to open the wizard. On the Assignment tab, we
    • Assigned the Role 'manager' to the second step.
    • Customized the Task Notification email for the second step to include a link to the Task list page in Confluence (see below).
  • Clicked the Messages tab.
    
    • Set the Task Info for the second step to 'Vacation Request for {Name}'.
    • Set the Pending Msg for the second step to 'Your request has been forwarded to your manager.'
  • Clicked the Submit button to save the changes.

1. Click the Edit Flow Properties wizard in the designer toolbar.
2. Click on the Document Actions tab and select Send Email.
3. In the wizard, for the To address select the Email control to generate a template. When the flow is completed,  will send an email to the address that was entered in the Email control in the form.
4. Customize the Subject and Message for the email as desired.
5. Select the documents that you want to attach to the email. Minimally, select PDF from the 'Send Snapshot' drop down and uncheck the 'Files' checkbox. The options are described below:
   
   1. Send the data as a  PDF attachment or other image type using the Send Snapshot dropdown. The image type options are PDF, PNG or JPG.  Select the blank option from the dropdown to exclude this attachment in the email.
   2. Attach an XML data document using the Data checkbox. This checkbox is checked by default. Uncheck it to exclude the XML data document in the email.
   3. Attachments uploaded to your form/flow are included if the Attachments checkbox is checked. This checkbox is checked by default. Uncheck it to exclude attachments in the submission.
      

      1. If you have Pixel Perfect mapped PDFs (ex: W-4, I-9 etc…) associated with your forms/flows, choose  the action you want to take from the Send Gen Forms control :

         •Check All to send all the Pixel Perfect PDFs. This is the default value.
         •Check None to send none of the PDFs
         •Check Select to display a list of all the PDFs associated with your form/flow. Click the ones you want to be part of the submission. Hold down the Shift key then click the files in the list to select all PDFs or hold the control key and click specific PDFs.
6. Click Submit. Save the workflow.

Create the Task List page

To create the Task List page, 

1. Add a Confluence page (say, Task List) and Add Tasks to it.

Use the workflow

To use the Vacation request workflow:

1. Login to Confluence as an employee. 
2. Navigate to the 'Vacation Request Flow' Confluence page, to which you added the workflow.
3. You cannot see the Manager Approval section since you do not belong to the 'manager' Confluence group.
4. After signing the request, the 'Send to Manager' button will be enabled. Click the button to send the request to a manager. You can also send the request to a specific person rather than any user in the group manager 

1. Login to Confluence as a manager.
2. Navigate to the 'Task List' Confluence page, to which you added the task list above.
3. Click the  icon to perform this task.
4. The form will be displayed in its original Confluence page.