This documentation is for Live Forms 9.1. v9.1 is a Cloud Only release. Not for you? Earlier documentation is available too.

COVID-19 Response Info: At frevvo, our top priorities have always been employees and customers. We have taken several steps to promote the well-being of our people, to minimize services disruptions, and to help where we can. Visit our website for updates.

Manage Users

A tenant admin uses the Manage Users page to add new users, delete users, edit the properties of existing users and download/upload a csv file containing user data. Click the Manage Users link to display the  user list. To the right of each user name are icons described below.

If you are logged in as the superuser admin you must first click the Manage Tenants link to display the list of tenants. Then click the button to manage users/roles for the desired tenant. Then click the Manage Users link.

 On this page:


Add New User

Create new tenant users on the Manage Users page.

Click add new user icon at the top of the user list.

  1. Complete the new user form. 
  2. User names can contain characters, numbers, dot (.), hyphen (-) and the underscore (_). User names can only be started with a character, number or underscore (_) as the first first character. Max length is 50 characters.

  3. Change Password on Next Login is checked by default.  recommends keeping this checked for best security practices. Users will be prompted to enter a new password that meets strength requirements on their first login.
  4. Assign roles to the user. NOTE: Assign the special role frevvo.Designer to any user who needs permission to create forms and workflows.
  5. You can assign multiple roles to any user by clicking the "+" icon
  6. Assign a reports to for any user who needs to route a form they fill in to their manager. For example a PTO request.
  7. Submit the form

The Reports To field is a ComboBox. Begin typing the userid of the person this user reports to and a list of matching users displays. Select the Role and Enabled field values from the Dropdown choices.

Add Tenant Admin

You can add additional tenant admins by clicking the icon. This creates a new user with the special permission required to login and manage the tenant. You cannot add this special tenant admin role to an existing user. This is the only way to to grant this special tenant admin permission.  

If you want to disable a tenant admin, edit that user by clicking the button and add the frevvo.ReadOnly role. You can also delete all tenant admins except the initial tenant admin. The initial tenant admin is created when you create the tenant. One common case is that you need to remove admin access to a person who initially had that permission via the initial tenant admin. To do this:

  1. Create a new tenant admin
  2. Edit the original tenant admin and add the role frevvo.ReadOnly

Edit Admin Users 

There is also a short-cut to edit the initial tenant admin – click the button above the alphabet list to go directly to the initial tenant admin's edit page. You can also distinguish the initial tenant admin from non-admins because the initial tenant admin cannot be deleted so it does not have the  button. If you added additional tenant admins, the user list does not make it readily apparent that a user has that special admin access permission. Currently the way to distinguish an admin is click on each user's button and see if the user has the Manage Tenant functions. 

CSV Upload of Users and Roles

customers that have a large number of users with assigned roles, may need to import these (userids/roles) into . provides the ability to perform a bulk import of user data.

Only tenant admins may import user data and associated roles. The upload/download users links are available for tenants using all security managers. This feature is useful when creating/migrating a tenant that uses the LDAP or SAML Security managers.

Download Users and Roles

  • Make sure you are logged in as the tenant admin. Click the Manage Users link.
  • Click thedownload users csv file icon.
  • This downloads a complete comma separated file that includes the list of the users and their assigned roles in the current tenant. Roles that exist in the tenant but are not assigned to any users will not be included in the file.The fields are comma separated. The following is an example:

The first row contains the column names. Descriptions of the field/column names in the file are listed in the table:

Field/Column NameDescription
userIdThe unique user id used for login. Required
tenantThe tenant identifier is optional. If not supplied, it defaults to the current tenant. Attempts to upload users for another tenant shows a validation error.
firstNameUser's first name.
lastNameUser's last name.
emailUser's email address. Required
enabledSet to 'true' to enable the user
reportsToThe userId of the user that the user reports to, if any.
rolesA list of the user's roles, separated by the '|' character. Roles are inserted as necessary. Spaces are not allowed in role names. Role names cannot contain more than 100 characters.

Either blank or 'DELETE'. If DELETE then the user will be removed. Otherwise, the user is updated if it exists or inserted as necessary.

notifyIfNewUserA value of 'true' will send an email to users prompting them to create a new password. A value of 'false' will not notify users.
  • To include a ',' (comma) in a field, escape it with a leading '\' character. To include a '|' (bar) in a role name, escape it with a leading '\' char.
  • To delete a user, enter DELETE into the transaction column of the file for that user. The user id and tenant fields are required for successful deletion. The message "Attempting to delete non-existing userId. It will be ignored." displays if the user id does not exist.
  • To delete all roles for a user, leave the roles column blank. See Updating Users and Roles using a CSV file for more information.

  • Although csv files can be opened in other programs, they are best viewed through some kind of spreadsheet program. Here is the file when it is opened with Excel:

Upload Users csv file

Downloading the user csv file will provide you with the format needed to import users and their associated roles into . Once you have your csv file ready, follow these steps to upload it:

  • Make sure you are logged in as the tenant admin. Click the Manage Users link.

  • Click the upload csv users icon.
  • Browse to your users csv file and then click Validate. User data is validated prior to successful import. You will see "Validating..." until the validation process is completed. It is useful to report the status especially if you are loading a large csv file. Once validation has succeeded without error, the Load button is enabled to allow the upload. When you click on the Load button, you will see "Loading...".

The image shows the the result of a validation that resulted in errors. Users data cannot be uploaded until the errors are corrected. The table showing the validation data is scrollable vertically when loading a large csv file.

notifyIfNewUser determines when a password reset notification is sent to a user.

  • 'true' will notify new users and any current user that does not have a password
  • 'false' will not send a notification, even if the user is new or does not have a password. This allows tenant admins to set up and manage users in a test tenant, and notify them for access later.

  • Click the Load button, the system uploads the same data again from the file. Another validation is performed and if still no error, the users are loaded individually or deleted if specified in the transaction column of the file. Roles are also inserted as necessary.

You will see this message with the number of roles and users that were created: "Users Loaded successfully. 3 Added, 1 Updated, 0 Deleted, 4 Roles Added." Uploading an empty users file displays the message "Users file is empty".

Updating Users and Roles using a CSV file

Once your csv file has been uploaded, it is very easy to update User and Role information. It is not necessary to reload your entire csv file every time you need to make changes. Simply create a csv file, with the proper format, that contains only the information that you want to change.

Existing users will be updated with the new information if you upload modified versions of your csv file. 

For example, let's say you have 19 users in your tenant. You want to change the last name of an existing user, and add a new user (mary) who will have the new role of (Coordinator).

  • Create a csv file with the changes - change the last name of a user and add a new line for a new user (mary) with the role of Coordinator.
  • When you upload the modified file, you will see this message: "Users Loaded successfully. 1 Added, 1 Updated, 0 Deleted, 1 Roles Added". The existing user will be updated with the new last name, the role of Coordinator will be created and new user Pat will be added with that role. 
  • notifyNewUser for mary is set to TRUE, so Mary will receive an email to create her password.

  • If you leave the roles column blank in the csv file you are using for updates, the existing roles for that user will be deleted. Be sure to add the roles relevant to the users you are updating so the existing roles are not cleared.
  • The warning messages "Update of user failed"  or "Users Loaded successfully with some issues. See detailed results for details." is no longer displayed if users in the csv file you are uploading do not have any roles assigned to them. 
  • Customers who have automated csv uploads via the API (set up on versions earlier than v9.0) should be aware that passwords are no longer supported in csv upload and will be ignored.


Current Tenant Validation Error

If the csv file contains a name that is different from the current tenant, a validation error message displays. Upload the file again with the tenant field empty.

Spaces in Role Names

If there are spaces in the role names in your csv file, the message "role [the name of the role that contains the space for example: V P] - format not permitted (must start with a letter or _, max 16 chars from the set: a-zA-Z0-9_- ). Remove the spaces then upload the file again.

View User List

Click on a capital letter (A to Z) to display a list of users whose name begins with that letter. Click All to display all current users.

  • Click at the top of the user list to add a new user.
  • Click at the top of the user list to add a new tenant admin user.
  • Click to display that user's home page.
  • Click to edit that user's management functions.
  • Click to upload a signature image file that will be applied to all forms/workflows this user signs in place of his or her first and last name. Refer to Signature Images and  Electronic Signatures for more information.

  • Click  to log into  as that user.
  • Click to edit a user's profile including password, e-mail address, max upload attachment size, disable the user.
  • Click  to remove a user from the server.

If you use LDAP or a delegating or custom security manager to define your  users and their roles or groups, you do not see the New User icon on the Manage Users page.

You should not assign any roles (such as Manager, Supervisor, etc.) to a tenant admin user, as this can adversely affect the execution of tasks and activities in workflows. A tenant admin with roles may be accidentally assigned a task actually intended for other non-admin users who have the same role, and the tenant admin could perform the task and thereby disrupt or compromise the workflow or its data.

Adding Superusers 

The superuser admin, whose username is "admin" can add new superusers to the special d (default tenant). Note to login as the superuser enter the username admin@d (admin is the username and @d specifies the special default tenant). New Users added to the default tenant automatically become new superusers. This allows you to name additional superusers and then if you want you can disable the built-in superuser. To disable the build-it superuser named "admin" click the button above the alphabet list. This brings you directly to the build-in superuser admin's edit page, or you can click the icon to the right of the admin name in the user list. Set the Enabled dropdown to false. This will prevent further logins by the built-in superuser named "admin". Note you cannot delete the built-in superuser named "admin". You can however delete any additional admin user you have created.

Signature Images

The tenant admin can add/manage signature images for users that is applied to all forms/workflows this user signs in place of his or her first and last name.

To upload a signature image for a user:

  1. Click the add signature icon. The Manage Signature for ,userid> screen displays.

  2. Browse to the location of the signature image file and select it.
  3. Click the Upload/Delete button. A successful upload displays for the userid

  4. To delete an existing signature file, check the Delete Signature checkbox then the Upload/Delete button.

If uploaded signatures do not display properly, try to open the image with the browser (Open With for Windows)  off the filesystem. The signature image may have errors.

Edit Users

Click the button next to any user in the users list to edit that user. You can perform functions such as adding/removing roles, resetting paswords, configuring the Max Attachment size per user, etc.

  • The default maximum size for attachments in the frevvo Cloud is 20 MB or 20971520 bytes. In-house customers can use the frevvo.attachment.maxsize property to configure the maximum size for attachments.
  • The Reports To field is a ComboBox. Begin typing the userid of the person this user reports to and a list of matching users displays. Select the Role and Enabled field values from the Dropdown choices.

Maximum Size for Attachments

 There are three places to set the maximum size of attachments in .

  1. The server can be configured with a configuration property to specify the maximum size for attachments. The upper limit for attachments in the frevvo Cloud is 20 MB. Uploading attachments greater than this value shows this error message:

  2. The tenant admin can set the maximum file size per user by editing their profile. Add the value in bytes to the Max Attachment Size field on the Edit User screen.  

    The value in this field overrides the max size value configured on the server level, as long as it does not exceed that value. For example, if the Server was set for 20 MB and the user profile was configured for 15 MB, the user sees this error message when trying to upload a 30 MB attachment:

  3. Designers can specify the max file size per the Max Size property of individual Upload Controls. The image shows a 5 MB Max Size property specified for an Upload Control.

    If a user uploads a file larger than 5 MB to this control, they will see this error

The value of the Max size property of individual Upload controls overrides the value per user which overrides the max size property on the server level. All values must be specified in bytes. If a maximum file size is specified at the server level, the values in the user profile Max Attachment Size field and the Upload Control Max Size property cannot exceed the server max size.

Reset Passwords

The tenant admin can edit the profile for any tenant user and perform such functions as resetting passwords. To reset a password:
Login to the tenant admin's account.

  1. Click Manage Users.
  2. Click either the All link to display all tenant users or click the letter that corresponds to the first letter of their username.
  3. Click the icon to edit a user's profile.
  4. Set the password and re-enter password fields.
  5. Check 'Change Password on Next Login' to require the user to change their password to meet password strength requirements on their next login.
  6. Submit the form.

Users can also click "Forgot Password" on the login screen to reset their own password. Passwords for tenant admins and the superuser (admin@d) for in-house installations can also be changed using this procedure. Remember, the user must have an email address configured in for this method to work.

Logged in users can change their password using the Manage Personal Information link under My Account on the top right of the screen. Tenant and server admins can change their passwords by clicking on the  icon from the EditAdminUsers screen.

Disable Users

The superuser or tenant admin can disable a user. Disabling a user prevents that user from logging into the form server. If the user has the role frevvo.Designer (aka. was a designer user) the users' forms will become inaccessible to other users. Even if the forms were public users will get the error "This resource belongs to a disabled user". To disable a designer user but keep the form accessible, change the user's role from frevvo.designer to frevvo.readonly and set the Enabled dropdown back to true. In this case when the user tries to login they will get the error "Login is currently disabled".

To disable a user click the icon to the right of the user's name in the user list. Set the Enabled dropdown to false. If this user is already logged into the form server they will be able to continue using the form server until they logout. At that point future logins will be blocked with the error "Your account is disabled". 

Manage Personal Information

Users can use the MY ACCOUNT > Manage personal information link to view and edit their personal information. Type in the fields and use the drop-down list to make changes, and then click Submit. For example, if users have their Task List open all day, they can change the value in the Task Notification Preference dropdown from Email to Off. This will stop Task Notification emails for all workflows.

The Task List does not automatically refresh. Users who rely on their Task List instead of Task Notification should manually refresh the list regularly.

Designers will also see a link to Manage Production Forms here so the designer can easily manage their account from this screen.

If you are using  spaces, you can add a link to this screen to the space menu.